Dreams - Staples Corner

I am satisfied with service and quality I received and knowledge of the product

The assistant didn’t really understand the different types of mattresses. He didn’t ask what I required.

There is no particular reason

The sales assistant was either unaware of my product's 10 year guarantee or mislead me as to its existence in an effort to push the accidental damage cover which I had no interest in purchasing. I found him pushy and deliberately evasive when questioned further on this issue; which is a shame as my experience had been positive up until that point. I would suggest that sales assistants provide the customer with a leaflet at the time of order for them to draw their own conclusions on added extras which they may not want or need to avoid a 'car salesman' approach to the transaction.

Order made on website was supposed to be faster then direct in shop.

The seller told me that I would have a discount of 100 pounds and could pick up on products but did not say if I could only get the 100 pounds discount and with that I actually get the real discount, so I bought 2 products from 70 and 34 pounds specifically. I felt cheated, because instead of paying 399 I paid 503 in the mattress

I never tick highly satisfied. I was very satisfied

The store was a bit messy .The prices were quite high.Some bed frames were not available in other colors.and I suggest that you serve your customers (the ones who place the orders in stores)with tea or coffee.We stayed there for almost an hour and placing order took time but we were not offered anything to drink. Regards

The mattress I wanted had no discount and I had to pay for delivery as I could only be home on a Saturday.

I feel as though the staff are quite pushy and fake. I was offered a drink 4 times which is totally unnecessary for a 30 minute period