Dreams - Staples Corner

N/a typo I am satisfied

The rep who served us, Ali, was incredibly friendly and helpful. He really showed an interest that we were served well and happy with the process to find a mattress. He led us through the sleep score test and explained it very well. I think the sleep score result itself could be improved because it does not indicate why it suggested a certain mattress over others. It would be more effective in helping us determine what exactly our needs are but it only spits out a few models and indicates we want a medium or firm mattress, it never explains why. This was not Ali's fault I believe the result of the sleep score should be more specific.

we visited the store 4 times before buying, in four visits they only offer us drinks in one of them.

As I'm moving to a new home I wanted to change the delivery address of my order. Unfortunately there is a not a straightforward process in place to allow this to be done for credit orders, despite having proof of my new address. I can't fault the helpfulness of the Dreams' staff though, they were excellent.

I was happy with the service overall, but while we were placing the order, the store got busier and the assistant became a bit rushed and distracted as there were others waiting for his help. It was a busy period, but perhaps not enough staff on duty.

We were very happy with the assistance provided by the Dreams’ team member (apologies, Ive forgotten his name, it starts with “Y”) and the general experience. The only unsatisfactory thing was a 5-week lead time. We were hoping to have our new bed delivered within the next two weeks and might consider placing an order online next time we shop for a bed as lead times seem to be shorter.

Had picked out two mattresses from the shop floor. We reserved both but when we returned one had already been sold. Our very helpful salesman was on break and the gentleman who served us was unapologetic and unhelpful. He didn’t listen to our needs and was clearly trying to work the system and sales figures with our order. Very unprofessional.

One strong piece of advice I can give is to use some kind of fabric freshener every once in a while on the beds. The beds smell, and lying on them is not a pleasant experience at all.

Miscommunication about the delivery

Because I need to wait my delivery 2 weeks