Dreams - Ashton Under Lyne

The staff were very welcoming and friendly. Taken on a journey of how to pick our perfect mattress. Offered a drink. No pressure at all, felt very comfortable. Given a pillow to use. Very satisfied with experience. Susie and Adam were great!

Cheryl was a lovely member of staff who puts both at ease. She didn't pressure us both into anything and provided useful information throughout.

Try before you buy option to ensure preferred level of comfort.The number of items on display to allow comparisons to be made to afford a balanced choice.In store items available to be seen after being viewed online.

Very please with the assistant Cheryl. She was very pleasant, helpful, informative and gave great assistance without being pushy. Perfect sales person.

I called in at Dreams after a disappointing visit to Bensons where I had gone specifically to purchase a mattress but had been given incorrect information and then offered no apology. My experience at Dreams were very different. The shop was well set out and the staff very friendly. The lady who served me was very helpful. Recognising my husband was disabled she showed us the lift and met us upstairs. What we were actually looking for was not really suitable. But the lady asked what exactly we wanted and needed and the price range we were looking at. She recommended and said she had two mattresses that may be suitable and would we like to look. She showed us two mattresses explained how they were constructed and I felt very comfortable asking questions. We choose the one we wanted and was shown to a desk to complete the purchase which included Bed cover insurance. Everything went very smoothly. I would not hesitate at all recording both your store and staff to my family and friends.

Great customer service, Natalie was very welcoming upon entering store and offered us a tea or a coffee. Anne who sold us the bed was amazing so helpful and lovely.

I had a good idea of the mattress I was looking for ( Hypnos ). I suffer from arthritis in my back,neck and arms and regularly need to upgrade my bed. Anne, the sales assistant at your Ashton branch was very sympathetic regarding my needs. She showed us 3 Hypnos mattresses and also cheaper makes. We were given various different pillows too to try on our new bed. Lying on the soft Hypnon mattress was like floating on a cloud, so we opted for this, along with a TV bed frame. We were delighted with the fantastic service we received with Anne and her colleagues. Very professional and efficient.

Highly professional and did not apply sales pressure

The sales person, Anne was knowledgeable, polite and friendly. She showed us a variety of relevant products to meet our needs, gave us the space and as much time as we required to make our choice, and was available to answer any questions. Once we had decided which products to buy she processed our order quickly.

Adam, the salesman who dealt with us, was excellent. He had great product knowledge, he was not pushy in any way and allowed us plenty of time to look around. He greeted us in a friendly manner. He made us a cup of tea and gave us time to reflect on our purchase. He even gave us free pillows. He had a lovely manner which made us feel very relaxed...so relaxed that we ended up spending twice as much as we had initially intended to spend!