Dreams - Abingdon

Kevin was extremely helpful throughout our visit.

Hermione was approachable and knowledgeable from the minute she introduced herself to us. She took time to listen to our needs and wants and explained and walked us through the process of finding the right mattress, taking time to be courteous as at the time I was suffering with a bad back. She was not pushy, we were offered a beverage which was a nice gesture. She gave me all the information i required to go away and make an informed decision on the product I was after. My concerns over bad feedback on the website on the product I was looking at was also addressed when i called the shop after leaving and put to bed any concerns I had regarding the mattress i was looking at. As a result i returned the sameday to complete my purchase.

Was assisted by Chris in the Abingdon store who was extremely helpful and efficient and I was confident in ordering from Dreams because of the knowledgeable help I received in store

The product I required was available when I needed it

good assisstance, helpful & knowledgable

Friendliness of assistance and desire to help

Found what we were looking for almost straight away. Placed the order, with a cup of coffee offered by the assistant, in under 15 minutes. Easy transaction and delivery in just over a week for free. Great service.

I liked the interaction of the seller/expert with me. The experience they shared with the customer (me) was very good and I would praise their efforts for all to see.

My son and I arrived at the store, were greeted by staff who asked if we needed any help. We told them we were just looking for a mattress so they showed us the posters on the walls explaing the different mattresses and gave my son a pillow to take around the store to use whilst he tried out various options. We were offered tea and coffee which we declined. We left the store to check out another shop but then returned to store to place our order, this time I accepted a cup of tea and our order was placed, collection of old mattress organised and delivery date chosen. We were told about the clearance stock to but chose one off the shop floor.

Great customer service no pressure great understanding of our needs . Nothing was a problem and wanted to give the best deal possible .