Dreams - Abingdon

We were served by Sam who was very helpful and gave us all the information we required while choosing a mattress. It is good to know that the customer matters to Dreams.

The staff were chatty, friendly and seemed to know what they were talking about. The speed at which the order went through could be improved but I realise that we were also getting it on credit which needs agreements and legal mumbo jumbo to be gone through so overall it wasn't too much of a headache. One thing I did notice was that we tended to pick a mattress we liked that was in store there and then because it was about the price we were looking for and the one in store said firm so that'll do I guess. In short it might have been that I would have chosen a cheaper or more expensive mattress had it been a firm mattress on display meaning I don't feel like I got a good feel for the range of mattresses because they weren't like for like.

found what we wanted and were able to take it home

The service was great. We were not bombarded when we came in but greated and had a detailed explaination then gave us space and time to try the beds out. We were offered tea or coffee and made to feel at home

Very impressed with the assistance knowledge and overall help ,thank you for making my experience a good one

The assistant was most helpful and well informed about the products, it took only a few minutes to find exactly what I was looking for and the sale was processed speedily but with all the relevant information given me.

It was a pleasant environment in which to shop. I was offered coffee or a drink when entering the store. I was offered assistance without pressure to buy. I felt that my questions were answered fully and I was given advice that I found very useful. The assistant Sam was polite and courteous.

Darren very helpfull

Staff very helpful and friendly. Didn't feel rushed or harassed during our visit.

Friendly welcome, excellent customer service and great knowledge of the product