Dreams - Abingdon

Shortly after we walked in, a very friendly asistant, Hermione, approached with a lovely smile and asked if we were needing any help. We explained we were looking for a mattress and she noticed we had homed in on Flaxby products, which we said we had looked at on Dreams website, so knew something about them. She told us the colour code for pocket springs - Green - and explained about the make up of the mattresses - natural fibres. At this point she said she would leave us to browse and try the mattresses out - and offered us a very welcome cup of coffee while we did so! When she brought back the coffees she asked if we had any questions, which we did, regarding the pocket springs - asking her what the DNA ones were? She then produced a small sample of the small DNA springs encased in fabric, and explained that there was a layer of these, in addition to the normal pocket springs, and this made the mattress feel comfortable, while providing a very durable one. She brought us pocket spring pillows to try, too. She asked if we wanted mattress cover insurance, and when we heard it included a cotton protector we agreed. We then went with her to the till and placed the order!

Chris was very helpful and able to provide good product knowledge.

Hermione was courteous and knew her products. She appeared to be on her own in the store, which was not her fault, but she remained calm and provided a good service.

Hermione was very pleasant ,knowledgable,patient and had a sense of humour.

Genuinely friendly sales guy no pressure answered everything I needed to know very understanding and excellent product knowledge made me feel welcome and nothing was too much trouble well laid out store easy to look around the beds if the delivery goes well then it will be a perfect choice

The store was bright and attractive, we were greeted in a very friendly and professional manner and a great deal of patience was shown in helping us decide on the final product - and a great deal of product knowledge shown by Chris, our Dreams Colleague

Good customer service

Salesman offered help initially, then let us look around without bothering us. When advice sought, the salesman was very knowledgeable and helpful.

Salesman Thomas was excellent, talked us through all the products and explained the difference between the various mattresses.

With 3 children in tow, Tom was helpful without being intrusive and speedy in his processing of the order.