Dreams - Abingdon

Staff were kind and quick to answer and queries, they offered us tea or coffee which is a pleasant first and we're also celebrating fundraising for a charity. Hannah was helpful is helping me find the type of mattress I wanted and also suggested clearance items which is good for their store.

YOUR COLLEAGUE SAM WAS VERY PROFESSIONAL AND VERY KNOWLEDGEABLE ABOUT YOUR PRODUCTS IN STORE AND WOULD RECOMMEND BOTH HIM AND YOUR STORE TO OUR FRIENDS.

was using dreams as a comparison to on line shopping. Your advisor was both knowledgeable friendly and patient, having worked in retail i would say she has the customert satisfaction down to a fine art. Although not planning to commit to buying , her expertise gave me cause to think on line was not the way forward and ended up purchasing my new bed there and then

it is rare these days to be served by someone who not only knows the product but is polite and friendly. I should thionk Hermione in the Oxford store is worth a mint to the Company. The young man there was also very pleasant.

Great customer service, very friendly and importantly very patient with my indecision. Kept the store open over and above the closing time to help with the process - which was very impressive.

My self and my husband had come into the store a week before. We weren't hassled by members of staff at all. We were asked if we needed help, and we explained what we were looking for, and sam explained. Very well the different types of mattresses. We returned a week later and he remembered us. He never pressured us at all. His service was fantastic. I would definitely come back when purchasing another bed for my children. He was polite and very easy to approach. Very pleased with his service.

Sam and Tom at Dreams in Abingdon were very helpful. Listened intently to what the customer wanted, left us to view the beds hassle free, no hard sales and overall very helpful and polite. So we decided to buy.

We had Tom (store manager at Abingdon) helping us with our purchase and he could not have been more helpful. He was extremely knowledgeable and really took the time to understand our requirements, offering lots of different solutions and a nice cup of tea as well. It is so rare nowadays to find someone who clearly cares about their job so much and genuinely has a desire to provide customer service. He is an asset to your Company!

Sam was very helpful and we felt that we got a really good deal!

Staff are knowledgeable, friendly, helpful, smart and willing to engage with customers. The store is clean, well laid out, with room to move easily between items for sale, unlike some stores which cram lots of stock into one room. Delivery is quick, cheap (currently free) and disposal of the old mattress is also cheap and convenient. All of this should encourage the public at buy from Dreams.