Dreams - Abingdon

Knowledgeable and helpful staff

Got the bed i wanted, a spare mattress was found and no pressure sale

Hannah went out of her way to explain the different adjustable beds and try to find me a good deal. I went away and thought about it and returned a week later. Explained my needs to Tom, he was extremely helpful and I placed my order, which he allocated to Hannah and I await delivery in approx. four weeks.

We visited the shop during the week and because of this the shop wasn't busy and the sales team was available, friendly and knowledgeable enough. We were offered a complimentary cup of decent coffee as well and were able to wonder around the shop with a nice warming cuppa which made the experience even more enjoyable. We ended buying a mattress and cannot wait for it to be delivered ( in a few days). On the whole a very good experience and I will gladly recommend Dreams to anyone.

The mattress I was interested in was available for me to try it out in store. Hermione was extremely helpful and knowledgeable about the mattress and didn't pressurised me at all. She helped me to select a lovely headboard,taking the time to show me all that were available and all the different textures and colours. She also provided a comfortable chair for my disabled Husband,and made him a cup of coffee. Once I had decided on my purchases,she took the time to explain exactly what I was paying for, and arranged a suitable Afternoon delivery for me. Also she very kindly allowed my Husband to use the staff toilet. I am very happy with the service I received and am excitedly looking forward to the delivery of my new mattress.

Great helpful service. This I my second purchase from Dreams in Abingdon and on both occasions the staff were both professional and friendly to deal with. I am looking forward to the new bed being delivered and assembled on the 21st Sept.

Good service, as previously received.

We were left undisturbed to browse and lie on beds. After a very decent period of time, we were approached and given answers to all our questions. We had full descriptions of all the various types of mattresses and felt no pressure to make a snap decision.The two salesmen were charming and we enjoyed our visit. We were also offered a very quick delivery when we came to place our order. Other retailers we have visited were offering at least 4 weeks. We also liked the bag given to us for our old mattress and glad as much as possible of the mattress will be re-cycled. The 40 day "comfort exchange" is an amazing feature but I doubt we will need to take it up. Overall a thoroughly pleasant experience.

The staff member serving us (Sam ) was helpful, knowledge and good salesman. Your Abingdon shop is large and when busy really does need more than two people. There is a fine line between bothering people too much and not potential customs having to look to find someone to talk to.

Sales people at the Dreams store were extremely friendly, knowledgeable and without being pushy; they helped us make the best decision for us.