Dreams - Abingdon

The lady that served me was honest about the products and respected my budget and helped me find the right mattress for my daughter's bed.

I went into the store having a fairly good idea of what I was looking for, bed and mattress for a spare room, the salesperson, Hermione, came to my assistance and after listening to what I had in mind gave me some good advice on what might be suitable and her knowledge was impressive, she showed me a couple of alternatives and I picked just what I wanted, my kind of shopping someone who knows what they are talking about and letting me get back to work satisfied with my purchase

Purchased ex-display divan and mattress. Helpful and friendly assistant with no high pressure sales. Quick delivery by polite and helpful team. So far very pleased with purchase.

Order dealt with very quickly, politely and overall pleased with service.

The assistant who helped us, Hermione, was very friendly and welcoming and had just the right approach, not pushy, but engaged in conversation with us and found out what we were looking for. We had seen a deal in a competitors store next door and she offered to match it, like for like, and knock off an extra £10. The next day I changed my mind about the colour of the base and the style of headboard, so I rang and changed it within 48 hours of placing the order. Again Hermione was understanding and efficient. We visited several local stores looking for a new bed, lying on them to try them out, and not one person approached us to ask if we needed any help. However when we walked into Dreams, your assistant Hermione welcomed us to the store and just started chatting to us in a very friendly way, telling us about the beds we were looking at. We can honestly say, Dreams, and in particular Hermione, knocked all the other stores we'd visited out of the park with her customer service. She is a credit to your company.

Hermione was very professional, pleasant and knowledgeable on the items we where purchasing , provided answers to our questions and made the process very pleasant. At no time was there any pressure to purchase " extras " on offer.

Found the assistant very helpful

During our visit to the Abingdon Store Hermione was very helpful she answered all our questions very well, she also offered a tea or coffee.

The assistant found me the bed I was after even though it was not on display

I was so pleased with the friendly service and help to place an order so we got a bed for my 2year old soon which didnt have a bed due to his sister breaking it and getting the bed in 3days instead off 3weeks delivery as me me and my wife so very happy with the gentlemans service he gave us in the store.