Dreams - Abingdon

Our sales man was very kind and supportive. I had a certain budget and although that was too low he ensured to explain in detail what I needed and why. This was particular because I brought my teenage daughter with me as she needed a bed and mattress after unfortunately jumping on her bed and turning it into a massive V shape! Not to mention pinging 5 springs! To have a teenager leave Dreams happy was a miracle. She chose a bed mattress that was soft enough for her and a bed frame that was suitable. The salesman then supported me with removal and assembly of her old bed. Which to me honest is a great service. So thank you Dreams for making my trip and purchase less stressful. Because your sales man clearly understands his job and people.

The Assistant,Kevin, was understanding of our needs and politely took us on a tour of the beds in stock. His guidance was invaluable in allowing to make a decision. Both my wife and I felt that the pleasant approach ,understanding, and his willingness to allow a different trial option were without doubt one of the main reasons why a non committal approach by us became a commitment.

We entered the shop only intending to learn more about options for our new mattress but the staff were so helpful, friendly and patient, and the product of such quality, that we made our purchase then and there. As someone who likes the research any purchase for weeks before deciding, this is a rare and enjoyable experience. We were able to take our time and try all the different mattresses for as long as we needed and the staff were kind enough to continue their patience even after the store had officially closed. We are very much looking forward to our new mattress arriving!

Able to walk in, find exactly what I wanted. Staff weren't too pushy for a sale. Offered advice and taken to place my order in a very friendly, approachable manner.

Very pleasant man explained the options available and helped us to make a good decision

Staff were really friendly and knowledgeable but not pushy. I had very specific needs for a mattress and Chris was really helpful, showing me alternatives to try out based on what I was considering. And I was impressed that he did not try to push me into a sale when I needed time to think it through. On my return, Chris was busy with another customer, but Tom recognised me from my earlier visit and came over to ask if he could help, offered me refreshments whilst I waited and was happy to complete the sale on Chris's behalf so I didn't have to wait. Despite spending a terrifying amount of money on a mattress, I wouldn't hesitate in going back to Dreams for any future purchases as they made it a pleasant shopping experience.

The sales staff were very friendly and offered their help and knowledge finding what we needed. They were also kind enough to offer us refreshments and biscuits while we went through the process of purchasing our items.

The member of staff (Kevin) met us as we entered the store and immediately showed us where we could find what we were looking for. He followed this up with helpful suggestions and we then placed an order.

Very friendly, very helpful and did their best to help you get the most for your money.

Great customer service from Kevin...he even made me a good cup of coffee whilst I was trying out the mattresses. Overall very happy with my experience and very excited for my new bed to arrive in a couple of days.