Dreams - Chester

We were fully prepared to start browsing for a new super-king sized bed but new nothing else of our requirements. We are complete opposites when it comes to our home comforts, so this was likely to be a difficult decision. We were approached by a staff member called Michelle whom handled our dilemmas perfectly. She gave us choices, advice and information on all aspects but more importantly she gave us time and space! She was not their to watch our every move or to rush or to pressure. The balance of attention was a welcomed change from the hard selling tactics that we are so familiar with. I enjoyed the fact that she left us alone to come to our own decisions as well as being available when we needed her. That is the reason we uncharacteristically bought our bed from the first store we looked at. First class approach to selling. Thank you to Michelle xx

The assistant who dealt with us was very helpful pointing out the merits of each mattress, allowing us plenty of time to try the different mattresses, providing us with tea and engaging with us in a friendly way. We were very pleased with our experience at Dreams.

Emma was very helpful, not pushy but friendly and likeable Given information we needed and was not rushed in making a choice

Quality information and guidance provided with no pressure sales, which we appreciated. Given the opportunity to browse and encouraged to take our time choosing goods. Peter was knowledgeable, approachable and sociable ensuring our needs where met fully.

James was very attentive to our needs, offered alternative beds/mattresses to meet our needs. He was very knowledgeable about the different products within the store and aftersales services which were available.

Jenna was superbly helpful and understood our particular needs, then proposed great solution

We were dealt with very quickly by the store manager. He was friendly, helpfull, knowledgeable.

Jenna was lovely, I said I was looking for a Bednobs and Broomsticks bed, she knew exactly what I wanted. Delivery sorted and finance as well which I didn’t know was possible. Offered a drink and just really friendly! My friends both got there beds at Dreams so told me couldn’t get anywhere else. First home and on tight budget so yes very happy, thank you!

Staff were friendly and informative ( Peter and James)

The store carried the most complete range of tempur mattresses we had come across. Graeme was thoroughly knowledgeable about these products and gave us plenty of time to try them out to see what fitted us best. We were able to spend the time we needed without feeling pressured. The mattresses sold themselves. It is not often we have been offered a cup of tea and a lie down when we go shopping.