Dreams - Chester

Friendly staff Jenna came over showed us what was available helped with the mattress offered us coffee then left us to look round but kept checking we were ok. I never felt pressured at any time. Jenna went above and beyond to make us feel welcome in the store and place the order with no difficulty. She is a prime example of what good customer service is all about took the time to understand our needs then offered us the best products to meet them. At no time was I made to feel like just another customer I was her customer that she was taking pride in serving.

Peter the salesman was very informative.friendly.sociable.and very helpful with our requirements.The cup of coffee was much appreciated.Well done Peter.will recommend to our friends and family.

Emma, the customer service representative recognised that we needed assistance, and was very quick to help us understand our needs and where best to start. She struck exactly the right balance - not overbearing but equally interested, responsive and supportive of our needs. She helped de-mystify the differences between the products and made the whole experience a pleasurable one! She was able to help us efficiently identify products that would suit us, and clearly has a great depth of understanding to the products and their nuances. We both felt very well supported and comfortable with her helping us through the process. We were given time and space to have a think about our needs and the come back to Emma who made herself available. Being encouraged to try the mattresses from the outset and being offered a warm drink on a cold day were also very nice gestures. Emma also helped us identify a good delivery date and talked about protecting the matresses physically and financially given we have young children. we couldn't rate the experience highly enough. We will certainly be recommending to friends and family and returning in the future. Thank you Emma!

Professional service and very helpful

Michelle was extremely helpful, without being pushy, left us alone to try various beds but checked frequently with us on how we were getting on. Very knowledgeable and friendly

Staff was very helpful and professional with our order and recommended the best product for our needs

We were offered a cup of tea on arrival. Jenna was very welcoming and friendly to the children. We felt no pressure to buy. Jenna sources reviews to help us decide.

THE CURTISY AND PLEASURE RECEIVED ON ENTRY WAS VERY PLEASING AND RARLY FOUND THESE DAYS. ALL THE STAFF WE CAME INTO CONTACT WITH TREATED US WITH RESPECT AND WITH A SMILE ON THEIR FACES. ALL, TOGETHER A VERY PLEASING EXPERIENCE.

Very friendly helpful member of staff called Rachael from the moment we walked into the shop and until we left after making our purchase

We were served by a new employee who went out of her way to help us, and ensured we looked at all the options we wanted to. We think she deserves her name badge now.